Our Client’s Care Challenges
Elizabeth Rumbol, an 87-year-old lady living in a care home in Kent, was confined to her room due to unavailable seating. The home had a Lento care chair, but this was only available to her once every three weeks to get her out of her room.
Being unable to get around the care home and meet the other residents and staff was making her very lonely, she was stuck in her room all the time and it was 4 years since she had even been outside!
This was having a severe impact on her mental health and wellbeing. When her daughter saw the Lento chair in the care home, she knew this was what her Mum needed to get her quality of life back.
How We Helped Overcome These Challenges
Elizabeth’s daughter asked the care home who they would recommend as a seating supplier for her Mum, and Vivid.Care were top out of three companies recommended.
Before she got in touch with us she was worried there would be a long lead time for the chair, but was relieved to hear we could deliver one straight away!
We discussed her Mum’s condition and decided what chair she needed, which was a full-sized Lento Care Chair, to keep her safe and secure, with manual action that the carers could operate.
What Impressed The Client Most
Delivery was arranged, and the Lento Care chair was with Elizabeth within a week of her daughter’s initial enquiry.
Our client’s daughter was really impressed with the level of service from a company the other end of the country, which as she put it “puts your faith back in the service industry”, but more than this really appreciated the kindness and compassion we showed towards her Mum’s situation.
On delivery, our third-party courier ensured the chair was set up and ready to use, and the client and carers had all the instructions they needed to operate the chair, to ensure a complete handover.
Overall Impact on The Client’s Quality of Life
Elizabeth’s new Lento Care Chair revolutionised her quality of life. She could be wheeled in and out of her room to interact socially with the other residents, and get outside into the garden and feel the warm breeze on her face for the first time in 4 years!
As well as massively improving her mood and wellbeing, her posture has improved too as she is now able to raise her legs with the articulating legrest. Her physical health has improved to the extent they are now considering a bath hoist, so she can enjoy having a bath again!
“If you thought great customer service was a forgotten art then think again. I can’t thank the team at Vivid Care enough for the advice, support and simply amazing delivery times for our Mum’s new chair.”
Elizabeth asleep in her new chair
It is heart-warming to see the impact our seating can have on someone’s quality of life, and if you have a friend or elderly relative who needs our help, why not reach out to us today?
Free & No Obligation Assessment
