Elizabeth’s Story – How the Lento Care Chair Opened up Her World

Our Client’s Care Challenges

Vivid Care had the pleasure of meeting the lovely Elizabeth Rumbol recently, and we were able to provide her with a brand new Lento Care Chair to keep her nice and comfortable, whilst also helping her to get out of her room and be with friends in the care home.

Elizabeth Rumbol is 87 years old and lives in a care home in Kent.  Unfortunately, due to lack of seating options in the home, she was confined to her room for long periods of time. The care home had one Lento Care Chair already, but this was only available to her once every three weeks.

Being unable to get around the care home and meet the other residents and staff was making her very lonely, she was stuck in her room all the time and it was 4 years since she had even been outside! Additionally, it had been a very long time since she had been able to enjoy a nice warm bath, and she jut lacked a comfortable chair of her own for her to be able to relax and recline in, whilst having all of the pressure care and postural support we know an elderly lady needs.

This was all having a severe impact on Elizabeth’s mental health and well-being.

How We Helped Overcome These Challenges

When Elizabeth’s daughter saw the existing Lento chair in another room of the care home, she knew this was what her Mum needed to get her quality of life back.  She straight away asked the care home for a recommendation on the best seating companies to reach out to, and Vivid Care were top of the list!

Before she got in touch with us she was worried there would be a long lead time for the chair, but was relieved to hear we could deliver one straight away!

We had a helpful discussion with Elizabeth’s daughter about her Mum’s condition, and decided what chair she needed, which was a full-sized Lento Care Chair, to keep her safe and secure, with manual action that the carers could operate.

The Lento Care Chair was a great choice for Elizabeth, for the following reasons:

• It is on four smooth-gliding and braked wheels, and the chair has an ergonomic push handle on the back as well.  This would make it very easy for carers or family to safely move Elizabeth around the care home to meet other residents, and to go outside.
• It is a fully adjustable chair with modular cushions, meaning that we would be able to personalise the seat dimensions and backrest to be just right for Elizabeth, ensuring maximum comfort at the same time as postural support.
• As standard, the chair comes with a range of movements such as backrest recline, leg rest elevation, tilt-in-space, and foot-plate articulation.  All of this would ensure comfort for Elizabeth throughout each day.
• The cushioning is incredibly soft and comfortable, with a Visco foam inside that brings pressure benefits – important to consider as elderly people tend to have more fragile skin.

What Impressed The Client Most

Delivery was arranged, and the brand new Lento Care Chair was with Elizabeth within a week of her daughter’s initial enquiry.

Our client’s daughter was really impressed with the level of service from a company the other end of the country, which as she put it “puts your faith back in the service industry”, but more than this really appreciated the kindness and compassion we showed towards her Mum’s situation.

On delivery, our third-party courier ensured the chair was set up and ready to use, and the client and carers had all the instructions they needed to operate the chair, to ensure a complete handover.

Overall Impact on The Client’s Quality of Life

Elizabeth’s new Lento Care Chair revolutionised her quality of life. She could be wheeled in and out of her room to interact socially with the other residents, and get outside into the garden and feel the warm breeze on her face for the first time in 4 years!

As well as massively improving her mood and wellbeing, her posture has improved too as she is now able to raise her legs with the articulating leg-rest. Her physical health has improved to the extent they are now considering a bath hoist, so she can enjoy having a bath again!

“If you thought great customer service was a forgotten art then think again. I can’t thank the team at Vivid Care enough for the advice, support and simply amazing delivery times for our Mum’s new chair.”

Elizabeth asleep in her new chair

It is heart-warming to see the impact our seating can have on someone’s quality of life, and if you have a friend or elderly relative who needs our help, why not reach out to us today?