The Challenge
Our lovely client Susan, who has advanced MS, came in contact with us following an internet search for a suitable healthcare seating provider. After an initial contact with another company was unsuccessful, her partner got in touch with us for some help and advice.
Susan lives with her partner in their home in Glossop, Derbyshire. When she got in touch with us, she was using her wheelchair as a day chair, which was causing her discomfort and leading to development of poor posture. Due to the advanced nature of her condition, she had no mobility from the neck down, and needed hoisting in and out of her chair.
After finding out about the daily challenges Susan was experiencing with discomfort and other aspects of her condition, our trained advisor took down some key information so we could visit her home and carry out a free, no-obligation seating assessment.
The Process
Before our seating assessor Harry went out to do the assessment, he used his clinical judgement to decide which chair would most likely work best, knowing the nature of her condition and the lack of postural control she had. He selected the Lento Care chair as the best potential match for her needs, due to its high level of adjustability that could correct and stabilise her posture.
Harry is one of the community assessment team and brings a wealth of experience to the role, with his warm, empathetic personality shining through in his contact with clients. One of our West Yorkshire ‘tykes’, Harry likes to get stuck into the job on hand, and his ‘can-do’ attitude and wry Yorkshire humour make him a real hit with our clients and OTs!
At the assessment, Harry hoisted Susan into the Lento Care chair, and adjusted the seat width, depth, footplate height and arm height to the correct size for her.
The Lento Care Chair has a range of features to help people with MS, including:
- Lateral backrests to provide extra support if the client has muscle weakness down one side
- Tilt-in-space and backrest recline to reposition the client and relieve discomfort from muscle aches and spasms
- Seat-sizing adjustments that can be done in a matter of seconds with simple turning of screw knobs, no tools required!
The Result
The outcome of the assessment was that the Lento Care Chair was ideal for Susan, giving her levels of comfort and postural support she hadn’t previously experienced!
Naturally she couldn’t wait to get her own Lento Care Chair, and placed the order straightaway for fast-track delivery. Harry delivered the chair straight from stock only two working days after the assessment, ensuring it was set up correctly for her and everything was completed to her satisfaction.
Susan was delighted with the attentive service she received and the speed of response from start to finish, and gave us some heart-warming feedback:
“Customer care was second-to-none, Harry talked us through it all and advised what he thought would be the best for us. Delivery was super-fast, and after purchase we decided we needed the horseshoe cushion, all it took was a phone call and it was in the post the same day. Brilliant service, would recommend to anybody needing a care chair.”
Know someone who needs a care chair? Book a free, no-obligation assessment!
