Rental Options

FAQ’s:

1. How long is the minimum rental period?: The minimum rental period is 4 weeks, payable upfront.
2. Can I rent a chair for more than 4 weeks?  Yes! We offer discounts for extended hire: 20% off for rentals up to 8 weeks, or 30% off for rentals over 8 weeks (must be paid upfront to qualify).
3. What happens if I return the chair before 4 weeks?  If returned within 2 weeks, we offer a 25% discount on the remaining rental period. If returned after 2 weeks but before 4 weeks, no refund is given.
4. What if I decide to buy a chair after renting?  If you choose to buy a brand-new chair, we will deduct the first 4 weeks’ rental fee from the purchase price. However, this does not apply to hire/collection costs or rentals exceeding 4 weeks. If you wish to purchase the exact chair you rented, we can provide a separate quote.
5. What if the chair gets damaged during my rental period?  Any damage beyond normal wear and tear is chargeable. Our team will assess the chair upon collection, and repair costs will be invoiced accordingly.
6. How does delivery work?  Our trained staff will deliver the chair, ensuring it is set up correctly for the user’s needs. Chairs are transported in protective covers and unwrapped inside the property. Any pre-existing damage is documented and photographed before handover.
7. How does collection work? At the end of the rental period, our team will coordinate a convenient pickup time. Upon arrival, the chair will be thoroughly checked over and hygienically wrapped and secured for return transport.  Any damage found on the chair beyond normal wear and tear will be chargeable.
8. How are the chairs cleaned between rentals?  Each chair undergoes a thorough decontamination process following strict hygiene protocols.
9. How do I book a rental?  You can book a rental by contacting us on the phone (01423 799960) or by email ([email protected]). We will guide you through chair selection, rental terms, and payment before arranging delivery.
10. Are there discounts available?  We offer extended hire discounts – 20% off for rentals up to 8 weeks, and 30% off for rentals over 8 weeks (must be paid upfront to qualify).  We also offer an early returns discount: if the chair is returned within 2 weeks, we will offer a 25% discount.
11. What payment methods do you accept?  We accept bank transfers and major credit/debit cards. All rental fees, including delivery and collection, must be paid upfront.
12. What if I need to extend my rental?  If you need to extend your rental period, let us know in advance. Discounts are available for longer rental terms if payment is made upfront.
13. What if I no longer need the chair?  If you wish to return the chair before your rental term ends, let us know as soon as possible to arrange collection. Refunds are only available if the chair is returned within 2 weeks of the rental start date.
14. Can I trial a chair before committing to a rental?  If you’re unsure which chair is right for you, our team can provide guidance based on your needs. While we do not offer free trials, we ensure the chair is properly set up upon delivery to match the user’s requirements.